Who responds to customer ratings?

Congratulations 🎉 You got a great review!

...or maybe a customer left a "less than thrilled" review.

Either way, you might be wondering, what happens next?

Let's acknowledge your customer! Our team does not respond to reviews for you, but we definitely recommend that you respond. It perpetuates positive buzz and shows that you care about your customers 💓

Not sure what to say? Don't let that stop you! Check out this handy little guide to make the most of every review you get 👉 Tips for Responding to Your Business Reviews

For negative reviews, the system will catch the review before it's posted and give you the ability to follow up with them directly instead. Even though these aren't public, it's still extremely important to reach out and address concerns. Who knows, maybe there's a way to turn the ship around.